Hotel Siegboot GTC
Siegboot Hotel und Gastronomie GmbH & Co. KG General Terms and Conditions for room bookings:
1. Conclusion of contract
The contract is concluded as soon as the room(s) is/are ordered and confirmed or, if confirmation is no longer possible due to time constraints, made available. This also applies to the services agreed in section 5. Option dates are binding for both contracting parties. The hotel reserves the right to rent the reserved rooms to other parties after the option dates have expired. If registering several people, especially groups (also seminars and conferences), the list of participants should be made available to the hotel at least four days prior to arrival in the interest of both parties. If the customer is not the organiser, both shall be liable as joint and several debtors.
2. Exclusion of third parties
Claims and rights arising from the agreement made with the hotel may only be transferred to third parties with the consent of the hotelier.
If advance payments requested by the hotel are not made by the requested date (if no date is requested – no later than 30 days prior to arrival), this shall release the hotelier from the agreements made.
4. Arrival and departure
Unless otherwise agreed in writing, the room cannot be occupied before 2.00 p.m. and must be vacated by 10.00 a.m. on the day of departure (by 11.00 a.m. on Sundays and public holidays). Unless a later arrival time has been expressly agreed, the hotel reserves the right to allocate reserved rooms to other guests after 6.00 p.m.
Which services have been contractually agreed upon results from the advertisement of the respectively valid price list and from the information in the reservation confirmation. It is not possible to refund, offset or credit services ordered but not used. If the period between the conclusion of the contract and the provision of services exceeds four months or if the rate of statutory value added tax changes, the hotel reserves the right to make corresponding price changes without prior notice.
Bed and breakfast have been shown separately on our bills since 1 January 2010 It is no longer possible to issue a flat-rate bill that includes bed and breakfast, as these are taxed differently. (bed 7% VAT, breakfast 19% VAT)
Our hotel offers smoking and non-smoking rooms. We would like to point out that smoking is strictly prohibited in our non-smoking rooms. In the event of non-compliance we are entitled to charge an extra fee of EUR 150, as we cannot rent out this room as a non-smoking room on that day.
7. Cancellation and changes to booking by the guest/customer
Cancellation is possible up to the 2nd day (in the case of group reservations up to the 20th day) before arrival. There are no cancellation costs for the customer. In the event of a later cancellation or failure to use the room, the guest/customer is obliged to pay 80% of the room rate, 60% in the case of bed and breakfast agreements and/or packages or arrangements, to the hotel as compensation. This applies for the entire duration of the booked contract. The hotel is obliged to reallocate unused rooms if possible in good faith in order to avoid cancellations.
8. Cancellation by the hotel
The hotel is obligated to provide the guest/customer with an equivalent room at another hotel in an equivalent category if the room is not available. Furthermore, the hotel will pay any taxi costs incurred from the booked hotel to the substitute hotel.
The contractual partners of the hotel or guest as such or as host are fully liable to the hotelier for damage caused by themselves or their guests. Any use of the rooms provided to the guest that deviates from the agreement shall entitle the hotel to terminate the contractual relationship without notice, without reducing the claim to the agreed remuneration. If the hotel is prevented from performing its services due to force majeure or strike, no liability for damages may be derived therefrom.
10. Wake-up calls
The hotel will endeavour to carry out wake-up calls with the utmost care. However, claims for damages arising from failure are excluded.
11. Lost property
Items left lying behind will only be forwarded on request. The hotel commits to a retention period of three months. After this time, if there is an apparent value, the items will be turned over to the local lost and found office.
12. External services
The hotel arranges or charges for external services. However, the hotel shall not be liable for performance by third parties.
13. Guest bills
Guest bills are to be paid immediately upon departure.
14. Billing statement
Billing sent on the basis of a prior credit agreement are payable net within ten days. Outstanding accounts exceeding the payment deadline will be subject to a monthly default interest of 4%. The hotel is entitled to refuse foreign currency, cheques and credit cards. A commission compensation of 10% will be charged on expenses and third-party services when paid by credit card. Vouchers from tour operators are only accepted if a credit agreement exists with the company concerned or if a corresponding advance payment has been made. It is not possible to reimburse guests with vouchers for any services they are entitled to but did not use.
Bookings made on online platforms (HRS, hotel.de, booking, homepage etc.) must be paid for at the hotel. It is only possible for companies to absorb the costs for direct bookings (by email, fax, telephone) and after sending a cost absorption declaration, unless the company has a company price agreement with our hotel.
The right to errors as well as misprints and miscalculations is reserved. The guest/customer agrees that the information provided in the registration form and statistical values for their stay are stored by the hotel in an electronic data processing system. The guest/customer accepts the hotel's General Terms and conditions upon booking. For all disputes arising from this contract and its fulfilment, the jurisdiction of the court at the place of business is agreed, as far as legally permissible. The invalidity of individual contract provisions or these General Terms and Conditions shall not affect the validity of the remaining agreements.